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Package Protection Claims

Lost, stolen, or damaged — we make it right. Most claims are resolved within one business day.

  1. Step 1

    Tell us what happened.

    Order number, email, and a couple of details.

  2. Step 2

    We review it fast.

    Your claim goes straight to our team.

  3. Step 3

    Replacement or refund.

    Your choice is honoured whenever possible.

What happened?
Preferred resolution

We honour your choice whenever possible.

Photos (optional — helpful for damage)

Up to 5 photos. Large photos are shrunk automatically before they’re sent.

Claims are covered under our Package Protection guarantee for orders placed within the last 45 days.

Not sure your order included protection? Reply to your order confirmation email and our team will still take a look.

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